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Privacy Policy

​Effective Date: July 2025
Last Updated: July 2025

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BookLab ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

BookLab is a UK-based ghostwriting service. For the purposes of data protection law, we are the “data controller” of your personal data.

If you have questions about this policy or your data, contact us at:
Email: info@thebooklab.co.uk
 

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data – your name, title, and contact details

  • Contact Data – email address, phone number, mailing address

  • Content Data – manuscripts, notes, outlines, and related materials

  • Transactional Data – payment and invoicing details (processed via third-party platforms)

  • Technical Data – IP address, browser type, device, location, website interaction data

  • Communication Data – emails, support messages, project discussions

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3. Legal Basis for Processing

We only process your data where a legal basis exists:

 

Purpose                                                                 Legal Basis under UK GDPR

To provide ghostwriting services                 Performance of a contract

To respond to inquiries                                    Legitimate interest

To process payments                                      Legal obligation / Contract

To send updates or marketing                      Consent (you can withdraw anytime)

To comply with legal obligations                  Legal obligation

 

4. How We Use Your Data

We use your personal data to:

  • Deliver and manage your ghostwriting project

  • Communicate with you regarding your project or account

  • Process transactions and generate invoices

  • Improve our website and service experience

  • Send marketing communications (only with your consent)

  • Ensure legal and regulatory compliance

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5. Sharing Your Data

We will never sell your personal data. We may share it with:

  • Service providers (e.g. payment processors, analytics providers, secure cloud platforms)

  • Freelance writers/editors working on your project (bound by confidentiality agreements)

  • Legal or regulatory bodies, if required to comply with the law or defend our rights

All third-party providers are required to process your data securely and in compliance with data protection laws.

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6. International Transfers

Some of our service providers may operate outside the UK. In such cases, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTAs)

  • Standard Contractual Clauses approved by the UK Government

  • Transfers to countries deemed to have adequate data protection by the UK

 

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes it was collected for

  • Comply with legal, accounting, or reporting obligations

  • Resolve any disputes or enforce agreements

Typically, data is retained for up to 6 years after project completion unless otherwise required.

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8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Erase your data (“right to be forgotten”)

  • Restrict processing in certain circumstances

  • Object to processing based on legitimate interest or direct marketing

  • Withdraw consent at any time (where applicable)

  • Data portability, allowing you to receive your data in a structured, machine-readable format

To exercise your rights, contact us at info@thebooklab.co.uk

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9. Data Security

We take appropriate security measures, including:

  • SSL encryption

  • Password-protected access

  • Secure cloud storage

  • Access restrictions for staff and freelancers

Despite our best efforts, no system is completely secure, and we cannot guarantee absolute data security.

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10. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve site performance

  • Understand user behaviour

  • Remember your preferences

You can manage or disable cookies through your browser settings. For full details, see our Cookie Policy.

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11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and recommend you review their privacy policies separately.

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12. Complaints

If you have a concern about our use of your data, you can contact us directly. You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

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13. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via our website or directly if applicable.

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14. Contact Us

BookLab
Email: info@thebooklab.co.uk
Website www.thebooklab.co.uk

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